提供全程優(yōu)質(zhì)的服務(wù)是海沃人的神圣使命。目前，海沃集團(tuán)擁有專業(yè)的項(xiàng)目管理和售后服務(wù)隊(duì)伍，建立起了一套完善的售前、售中、售后服務(wù)體系。
It is the holy mission of the people of Hework to provide high-quality whole-course service. At present, Hework Group has professional project management and after service team, and has established a set of perfect system of before-sales, in-sales and after-sales service.

  • 售前服務(wù)/Before-sales service:

專業(yè)咨詢服務(wù)、陳列室產(chǎn)品展示；
產(chǎn)品模擬示范服務(wù)，工程專業(yè)管理服務(wù)實(shí)地測(cè)量、空間規(guī)劃、初步設(shè)計(jì)。家具與企業(yè)文化、裝飾風(fēng)格的協(xié)調(diào)搭配動(dòng)態(tài)效果模擬演示等。
Professional consultancy service and product exhibition in exhibiting room;
Product simulation demonstration service, field measurement, space planning and preliminary design in engineering specialty management service; 
simulation demonstration for the dynamic effect of the coordination of furniture and enterprise culture as well as decoration style. 
 

  • 售中服務(wù)/In-sales service：

提供專業(yè)的工程管理服務(wù)。對(duì)于大中型的工程項(xiàng)目，我們將組成專業(yè)的項(xiàng)目小組，由資深的項(xiàng)目經(jīng)理全程負(fù)責(zé)組織和管理，全面監(jiān)控業(yè)務(wù)洽談、設(shè)計(jì)制造、品質(zhì)、運(yùn)輸、安裝、驗(yàn)收等各個(gè)環(huán)節(jié)。特別針對(duì)通訊系統(tǒng)，海沃集團(tuán)專門成立了營銷中心系統(tǒng)銷售部，結(jié)合具體的操作實(shí)際，力求提供更優(yōu)質(zhì)的產(chǎn)品和服務(wù)。
Provide professional engineering management service. We will establish professional project team for large-scaled engineering projects, which are organized and managed by senior product manager, and the procedures of business negotiation, design and manufacturing, quality, transport, installation and acceptance check are under overall supervision. Especially, Hework Group has established Marketing Center System Sales Department for communication system, so as to provide high-quality products and service in specific operations.

  • 售后服務(wù)/After-sales service:

常規(guī)服務(wù)
全面細(xì)致提供家具行業(yè)專業(yè)技術(shù)咨詢服務(wù)，引導(dǎo)客戶正確使用及保養(yǎng)家具；
專人接聽、受理客戶投訴電話，及時(shí)了解客戶意見，高效、快速做出反應(yīng)，為客戶提供切實(shí)可行的解決方案；
專人追蹤改善結(jié)果，定期進(jìn)行電話巡訪，制作客戶檔案資料，建立良好的客情關(guān)系網(wǎng)；
在產(chǎn)品保用期內(nèi)，凡屬本公司產(chǎn)品質(zhì)量問題，均提供免費(fèi)上門維修服務(wù)；
Routine service
Provide overall and detailed professional technology consultation service in furniture industry, and guide clients to use and maintain furniture in a proper way;
Designate specially assigned persons to answer and accept client complaint calls, get acquainted with the opinions from clients in time, so as to make highefficiency and rapid response, and provide clients with feasible solutions;
Designate specially assigned persons to follow up the results of improvement, and conduct call visit regularly, make client file data, and establish good client relation network;
Provide free door-to maintenance service for the product quality problems during product warranty period.Provide home delivery service for all goods and responsible for installation.